their rep said he has the same system and thats what he had to do.
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at one point monotronics offer to have their tech support team guide us over the phone how to put screws in the equipment to secure it better. the say you owe us and the only thing they can offer is to have the service people come back out and reinstall the equipment ( the same people that told us it won't stay up). In our corrispondence, over 30 phone calls and countless letters it always comes back to the same resolution. this was in march of 2008 and since that time not only have we gone through hell with repeted phone calls to remidy the problem but have been bombarded with request for payment letters and phone calls from i might add some of the rudest people in the industry!Īnd on top of it all, we have not had protection for our home since the upgrade back in march! it seems we have entered into a verbal two year contract and we were responsible for payment. we called monotronics yet again and told them that we did not want to continue with this type of monitoring system and were informed that we had no other options. and that it would continue to give us trouble. then we told them of the problems and were informed that there is NO OTHER instalation method available for this type of equipment. We called themand they told us that no one from monotronics had contacted them. they rescheduled a service call, my wife stayed home from work again only to be disappointed that no one showed up! we called again and asked for the name and number to the service people. they again assured us they would take care of it. htey reinstalled it and it feel off again withing days. the service people that came out told us the reason for the problem was that the only way the equipment could be instaled was with sticky tape, that's right. We cantacted monotronics and we assured that they would have someone repair it.
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